terms.

introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Pink Butter Limited, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. By accessing or using this Website, you agree to comply with and be bound by these terms and conditions. If you do not agree, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Pink Butter Limited and acting in the course of their employment, or (ii) engaged as a consultant or otherwise providing services to Pink Butter Limited and accessing the Website in connection with such services.

You must be at least 18 years of age to use this Website.

intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of Pink Butter Limited, our affiliates, or other relevant third parties. Content includes text, graphics, images, audio, video, software, data compilations, page layout, underlying code, and any other information capable of being stored in a computer.

By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication or otherwise, any licence or right to use any trademark, logo, or service mark displayed on the site without the owner’s prior written permission.

If you upload, submit, or post any content to the Website, you grant Pink Butter Limited a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of operating and promoting the Website. You are solely responsible for your content and must ensure it does not infringe any third-party rights or violate any laws.

You may, for your own personal, non-commercial use only:

• retrieve, display and view the Content on a device;
  

• download and store the Content in electronic form on a disk (but not on any server or other storage device connected to a network).
  

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Pink Butter Limited.

prohibited use

You may not use the Website for any of the following purposes:

• in any way which causes, or may cause, damage to the Website or interferes with another person’s use of the Website;
  

• in any way which is harmful, unlawful, abusive, harassing, threatening, or otherwise objectionable or in breach of any applicable law or regulation;
  

• making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.
  

registration

You must ensure that the details you provide when registering are correct and complete.
You must inform us immediately of any changes by updating your account information.

We may suspend or cancel your registration with immediate effect for reasonable purposes or if you breach these terms.
 You may cancel your registration at any time by informing us in writing.

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms by reference.

• EU/UK Customers: Your rights are protected under the UK GDPR and EU GDPR.
  

• US Customers: If you are resident in California, you may have additional rights under the California Consumer Privacy Act (CCPA).
  

• Australian Customers: You may have additional rights under the Privacy Act 1988 (Cth).
  

promotional data sharing

when you participate in certain promotions (such as receiving complimentary flowers with a qualifying order), you acknowledge and agree that we may share your shipping information with trusted third parties solely to fulfil that offer. Your information will not be used for marketing or other purposes.

shipping, customs & duties

Products are shipped from the United Kingdom.

For orders delivered outside the UK:

• You may be responsible for import duties, customs charges, or local sales taxes in your country (including VAT in the EU, GST in Australia, and state/local taxes in the US).
  

• These charges are not included in our prices and are your responsibility.
  

• Shipping times vary and may be subject to customs delays. Pink Butter Limited is not liable for delays caused by customs processing or events outside our reasonable control.
  

• Risk in the goods passes to you upon dispatch from our warehouse. We are not liable for any loss or damage to goods once they have been handed over to the carrier, except where required by applicable law.

returns & consumer rights

• UK/EU Customers: You have statutory rights under consumer law, including the right to cancel an online purchase within 14 days of receipt.
  

• Australian Customers:
   Notice to Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  

• US Customers: Statutory EU cancellation rights do not apply. However, we offer a voluntary returns policy: you may return items within 30 days of receipt, provided they are unused, in original packaging, and in resalable condition. Return shipping costs from the US are the customer’s responsibility unless the product is faulty or damaged.
  

• Voluntary Returns Policy (All Customers): In addition to your statutory rights, we offer a 30-day return policy worldwide.
  
  

availability of the website and disclaimers

The Website and services are provided “as is” and “as available”. We do not warrant that the Website will be free of defects, secure, or continuously available. Users are responsible for their own security, devices, and data.

limitation of liability

Nothing in these terms will:
(a) limit or exclude liability for death or personal injury caused by negligence;
(b) limit or exclude liability for fraud or fraudulent misrepresentation; or
(c) limit or exclude liability where it would be unlawful to do so.

We are not liable for:

• business losses (such as loss of profits, revenue, or goodwill);
  

• loss or corruption of data;
  

• any indirect or consequential losses.
  

• Australian Customers: To the extent permitted by law, our liability for failure to comply with a consumer guarantee is limited, at our option, to:
  

• replacement of the goods or supply of equivalent goods;
  

• repair of the goods;
  

• payment of the cost of replacing or repairing the goods.
  

• US Customers: Some states do not allow limitations on implied warranties or exclusion of certain damages. In such cases, some of the above limitations may not apply to you, and our liability shall be limited to the maximum extent permitted by the law of your state.
  
  

governing law and jurisdiction

This Agreement shall be governed by and interpreted according to the law of England and Wales.

• UK/EU Customers: Disputes shall be subject to the jurisdiction of the English and Welsh courts, except where you are entitled under mandatory EU consumer protection laws to bring a claim in your local courts.
  

• Australian Customers: These terms do not limit your rights under the Australian Consumer Law. You may also bring a claim in your local courts under consumer protection laws.
  

• US Customers: You may be entitled to the protection of mandatory consumer protection laws in your state of residence. At our discretion, disputes may be resolved by binding arbitration under the rules of the American Arbitration Association. Nothing prevents you from bringing a claim in your local courts where required under applicable law.
  

general

No third party shall have any rights to enforce these terms.
If any provision is found invalid or unenforceable, the remainder shall continue in effect.
No delay or failure to exercise any right shall be deemed a waiver.
 These terms, together with our Privacy Policy and Cookies Policy, form the entire agreement between us.

Pink Butter Limited Details

Pink Butter Limited is a company incorporated in England and Wales with registered number 16421967.
Registered address: St Johns House, 16 Church Street, Bromsgrove, Worcestershire, B61 8DN.
Website: www.fromrooms.com
Email: hello@fromrooms.com