pre-order terms

we know how much you all love the rooms items and we want to ensure you all have the opportunity to shop your favourite products without missing out due to sellouts. therefore, from time to time for products in high demand we may turn on a pre-order system to allow you to secure the item with ease.

items marked as pre-order are available to purchase in advance, allowing you to secure your item before it arrives with us. payment is taken in full when you place your pre-order, and your order will be dispatched once the item has arrived and is ready to ship.

a few things to know before you pre-order:

  • estimated arrival dates: arrival dates vary depending on the item. rooms will always do our best to provide the most accurate information available, but pre-order dates are estimates and can sometimes change by a week or more. we’ll share the confirmed arrival date with you as soon as it’s available, so you can prepare for your delivery.

  • other items in your order: if you purchase an item that is currently available alongside a pre-order item, your available item(s) will be shipped separately. you won’t need to wait for your pre-order to arrive before receiving the rest of your order.

  • no additional shipping charge: items that are available to ship will be sent separately from your pre-order at no additional shipping cost.

  • cancelling your pre-order: you can cancel your pre-order at any time before it has been dispatched and receive a full refund. to cancel, please email customercare@fromrooms.com.

  • shipping costs: if another item from your order has already been shipped, the shipping cost for that shipment cannot be refunded.

  • delays: pre-order arrival dates are estimates and may change due to circumstances outside of our control. if your estimated arrival date changes, we’ll keep you updated with the latest information available.

  • if we cannot fulfil your pre-order: in the unlikely event that we’re unable to fulfil your pre-order, we’ll contact you and arrange a full refund.

  • returns: once your pre-order has arrived, our usual returns policy applies. you’ll have 14 days from receiving your parcel to request a return, subject to our standard returns terms.

  • after dispatch: once your pre-order has been dispatched, it can no longer be cancelled. however, you can return it in accordance with our usual returns policy.

for any questions or concerns, please contact customercare@fromrooms.com